It’s clear that security breaches are an issue for large corporations and organizations. However, DID YOU KNOW they are also a major issue for small businesses? If you’re like most business owners and managers, you want to choose the right IT solution for your business model.
Like this article notes, a managed service provider (MSP) delivers network, application, system and e-management services across a network to multiple enterprises, using a “pay as you go” pricing model. Without being an IT expert, you’re likely unsure how to go about it. Below is a list of what to look for in an IT Managed Service Provider.
What to Look For
1) Professionalism – The onboarding process proves the level of professionalism. Your IT provider should offer you a designated team member that will always be your first point of contact in every situation. Even still, in some situations you or your staff might just want to speak with the helpdesk. It’s important to note that good IT teams clearly define their helpdesk policies in writing.
You also want your potential IT team to provide a seamless service transition, with a clear outline of the information they need from you or from your previous IT services provider.
2) Coverage – Many issues between IT providers and the companies they serve occur could be avoided if managers and business owners understood exactly what their service contract covers. The best way to guarantee this is to understand exactly what your potential IT team covers up front. Ask for a Service Line Up and a Device Inventory. These documents outline exactly how your potential IT team will handle service delivery in the different technology areas of your business.
3) Mobile Security – Mobile security should be made an absolute priority. Yes, network security is typically the primary issue for most companies. However, more and more, employees are using mobile devices for both personal and business use. Even simple tasks like accessing the company network, emailing & texting clients or transporting files can put company data at risk. Your potential outsourced IT support team should help you design a mobile security plan that includes:
- Provision of or help with planning compliance training
- Help with choosing a BYOD or COPE device policy
- Device security, backup and recovery protocol implementation
4) Disaster Recovery – There is no question that every company needs a good backup and recovery plan. Make sure that your potential IT company provides you with a backup and recovery plan in writing, and that it covers your office’s hardware, peripherals and mobile devices.
We believe that it’s important that you and your staff understand everything we have to offer, before signing our agreement. Having it in writing gives you proof while clarity and understanding give you the peace of mind you need to focus on your business.
Contact us today!