Why Your Business Should Undergo a Digital Transformation

it service management

While most companies recognize they should at least have a web presence online, there is so much more technology available to help them become more efficient and provide improved customer service, as well as offering something they may not have even realized, this being better decision-making. With companies getting more and more competitive, it’s becoming more important than ever to go through a digital transformation and take advantage of any and all opportunities to remain in the forefront of the pack.

Why a Digital Transformation? 

In order to determine why a company would want to undergo a digital transformation, it must be defined. A digital transformation involves the integration of technology into all aspects of running a business, developing a new digital foundation that influences every facet of operation, as well as how a business delivers value to their customers. The reason why many companies decide to take on this type of transformation is because the results typically show measurable and impressive improvements in key areas of business operations.

Improved Employee Efficiency

Digitizing manual processes and tasks that employees routinely perform make take some time up front to develop but once manual tasks become automated, it frees up employees to focus their time and effort elsewhere. Traditional functions involving payroll, accounting, and finance often center around repetitive tasks that are fairly easily automated. Once employees can break away from manual processing, they can focus on other projects that require a more hands-on focus.

Improving the Customer Experience

Customers always appreciate streamlined, thoughtful improvements in their experience with a business. Automating customer interaction processes reduces wait times, and providing a 24/7 customer outreach mechanism allows customers to reach out with questions or comments when it’s most convenient for them. By using a CRM (customer relationship management) application, employees can view a customer’s question, find out all the necessary information, and provide an immediate full response, as well as additional information they think is helpful. By going the extra mile, customers feel appreciated and customer representatives have an opportunity to expand a sale and/or provide extra goodwill.

Improved Security

Digitizing corporate data is one of the foundational ways in which a company can protect such a vital asset. Manually stored data is vulnerable to theft, loss, and natural disasters such as a flood or fire. By automating all data including pertinent information such as customer and vendor contacts, payroll information, employee profile data, sales orders, etc., companies have protected their most vital resource — corporate data that allows them to function on a daily basis. By developing a comprehensive backup and restoration plan, companies can easily restore their data in the event they experience a catastrophic failure.

Better Decision-Making

Not only is it a good idea to digitally transform corporate data for security reasons, it is also helpful to have detailed information in order to facilitate better decision-making. By digitizing corporate data, companies can capture, store, and analyze large volumes of data that can almost effortlessly be pulled together by specific applications. A variety of software applications are available that can incorporate and formulate large amounts of complex data, giving business owners key insights into how well their business is functioning (or not), and suggestions on where to focus their efforts in order to make improvements.

It Takes Some Time

As with any other project, digitally transforming a company’s operations does take some initial time and effort. However, once transformed most businesses begin to reap the benefits of their transformation right away. Improved data security, an improved customer experience, and greater insight into the overall functions of the business, even down to a very fine level, are all typical gains that business owners enjoy after undergoing their transformation.

If you would like more information on how to digitally transform your business, please contact us!

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IT Service Management: Save Time and Money

it service management save time and money

Technology and IT functions have quickly become more implanted into the daily activities of businesses in a variety of industries. Since the IT functions have become a huge part of business models, the way these functions are delivered has become more service oriented.

Many businesses are starting to use IT service management tools in order to help support their business IT functions. There are a variety of benefits and advantages to using an IT service management model, including the following:

Time Saver

One of the great things about an IT service management model is that it can save your business a significant amount of time. The model will focus on providing IT as a service to you. There will also be an emphasis on providing the best standards. The right IT service management model will allow you to work productively, efficiently, and effectively.

All of your employees and team members will have a process to follow on a daily basis, and this will ensure that the proper work gets done. You will also be able to review your process and your workflow. Reviewing your workflow will give you the opportunity to determine where you need to make changes.

Manage Your Changes

Not only will an IT service management model save you precious time, it can also give you a great opportunity to manage any changes. When you manage changes through an IT service management model, you will be able to identify any problems that have occurred due to any updates or changes that have been made to your hardware or systems. When you can successfully manage your changes, you will not have to worry about downtime and other issues that will occur.

If you want to save time and money on a service without jeopardizing the productivity of your business, we suggest that you use a management model. Contact us today for more information on our services.