Aspects of Managed Services Support

Aspects of Managed Services Support

Managed services and break-fix services play essential roles in supporting your business in IT-related matters. Small and medium entities face tough choices in deciding between the two aspects and complementing IT resources as well as personnel in place. 

Managed Services vs. The Break-Fix Mentality

Just as the name suggests, the Break-fix mentality interacts with your business only when you experience IT problems. 

The vendors of break-fix services send IT professionals to your location to provide remedies at your business location. 

After finding a solution to your IT problem, you are charged for the services rendered. The break-fix services have no ongoing fees and do not tie you to any contracts.

On the contrary, managed services entails outsourcing service providers that share the responsibility for your IT system. 

It creates an extensive and continuous relationship between your business and your service provider. 

Such services work off your business premise and use their systems to supervise and deal with identified IT problems. Mostly, the problems are identified before you experience any system outages. 

Why Break-fix is No Longer Good Enough for Your Business

Below are the main reasons why the break-fix mentality is not any good for your business. 

Subdues Productivity

When you use this model, you are forced to assign your IT needs to your employees. Since this might be a good idea in the short term, it reduces the level of productivity and leads to wastage of resources. 

Cost

In this IT model, you pay for labor, repairs, and consultation. It is impossible to budget for the issues, and there is no reasonable way of establishing whether you are paying a fair price. 

Besides, there are no preventive measures that you can put in place to avoid any problems in the future. This leaves you susceptible to surprise system breakdowns and costs. 

Extended Downtime

In this model, when you experience an IT problem, every minute costs you money. The sporadic nature of this model leads to extended repair time. The extended downtime and the additional repair time increases the cost making it undesirable.  

Do Managed Services Cost More Than Traditional Break-Fix Services?

Managed services cost more than break-fix services. Managed services involve the provision of a recurrent service, which translates to recurrent expenses. 

The services differ based on your business’s needs though it is vital to be proactive in using IT services to achieve business objectives. 

When you use this IT model, you accrue higher upfront fees, monthly subscription fees, and monitoring fees. 

Engaging a managed service provider increases the level of visibility and your capability to establish robust IT strategies. In as much as it is effective and creates accountability, the services cost more than the services rendered in the break-fix model. 

How Are Managed Services Priced?

All businesses want to minimize costs, but that is just one factor you need to think about. Therefore, you need to understand all the pricing aspects of IT services models before you make a decision. 

Managed IT services pricing is based on the following.

  • The number of users
  • Risks Involved
  • Your needs

The price of managed services depends on the monthly cost per user, the coverage, the number of specialists, and the extent of coverage. 

The level of support included and your levels of business that the support is designed for affects the pricing of managed services provided to you.  

The Real Benefits of Managed Services

The benefits of managed services are clear. The model provides IT services to every aspect of your business. As a result, your entity achieves higher standards of IT services. 

Implementing managed services in your business offers several benefits, including:

Enhanced Productivity

Outsourcing IT functions dedicate in-house IT experts to projects that promote innovation and enhance achievement of set objectives. 

Promotes Scalability

Most entities find it more useful to start small and expand according to the growing needs. Managed services make it easy for you to scale either up or down and increase capacity depending on the scope of changes in your business needs. 

Keeps Pace with Your IT Demands

When you outsource IT services or partner with skilled IT professionals, you alleviate the pressures associated with keeping pace with the dynamism of technology. 

Contact us for professional advice on the best IT model for your business.

IT Service Management: Greater ROI and Efficiency

IT Service Management
IT Service Management

This is not fake news: IT Service Management(ITSM) can have a significant impact on your business’s return on investment(ROI) and improve your overall productivity and efficiency.

How can using IT service management in your business help you accomplish all the business goals you have set?

Return On Investment

So now that you know that your company’s ROI can be impacted by IT Service Management, you are probably also wondering how it can do this. The procedures and processes that are used by ITSM can help your company envision your daily workflow so you can eventually become more efficient and so that you can save money. Efficiency and cost savings do not just take place in your workplace’s IT department; these things will happen across every department in your workplace.

As a result of greater efficiency in all departments, the impact on your company’s bottom line will be tremendous. The data that can be recorded by IT Service Management can give your company relevant information about what type of problems you may run into, which will give your business the opportunity to take the right measures ahead of time. ITSM can help your company make tough decisions about which processes and strategies should be pursued.

Efficiency

Since IT will create multiple changes across the entire workplace, your company’s operational efficiency can be improved with greater IT service. When all of your employees are using the same resources and tools, it will make it easier to implement and integrate new procedures. When your workplace uses the right tools and the right technology, this can result in more opportunities to streamline and automate your processes.

Streamlining multiple processes can eventually result in greater productivity and higher efficiency. IT service management can be used to improve all of your departments, not just your IT department. When you can reduce human mistakes across the board, you will have the cost-saving and efficiency solution you have been searching for.

  • Are you looking to make an investment in your entire workplace?
  • Do you want to find out how ITSM can translate into greater workplace efficiency?
  • Do you want to find better ways to achieve your goals?

Contact us today for more information on IT service management.

Network Support: Don’t Be Left Stranded

6 Simple Steps to Business Continuity Planning in a Disaster

Have you ever compared your business’s network and IT systems to your car or truck?

You may not realize how much you use and depend on them until they actually break down and you are left stranded with no help. When your car or truck is in working condition, it may not always require a great amount of maintenance and repair. However, there will come a time when it will need attention and regular maintenance to ensure that it continues to work properly. 

Well, you can think of your computer network in the same way. Your networks will need continuous maintenance and attention to ensure that there will be no disruptions or expensive downtime. Your desktops, mobile devices, server, and virus protection will all need proper maintenance and attention if you want to continue having a smooth ride. 

With the right network and IT support plans, your technology will be proactively managed at all times so you can have the peace of mind you need in the workplace. When your networks are working properly, your workplace productivity will increase because there will not be any disruptions and downtime. 

Spending time trying to find a solution to your network and IT problems no longer have cause frustrations and headaches on your staff. While proactive monitoring can significantly reduce some of the technical issues you may have in the workplace, problems can still arise that will require the skills and experience of trained technicians.

At 4 Corner IT, we will have a team of experienced IT professionals who will be there to solve your technology-related issues. We understand how important it is to keep your network and your data safe and secure at all times. We will ensure that your data remains safe and that your productivity will not decrease by monitoring your data and your network 24/7. When you can avoid downtime, what does that mean? More work time. 

As your business grows, so will your technology. 4 Corner IT has the tools, plans, and a team of professionals you need to keep your network working at all times so you will not have to worry about being stranded ever again. 

Contact us today for more information.

IT Service Management In A Nutshell

Network Support Tips: Are You Still Maintaining Your Network?
IT Service Management

Your technology infrastructure is the backbone of your organization. Today’s businesses are connected, in the cloud, and utilizing IT services that are managed and designed to fit almost any budget, but what exactly is IT managed services?

You Need Help

In the past, when bandwidth was a concern, and organizations were still “getting their feet wet” in an internet connected world, many opted to hire an entire staff in-house to manage their technology assets. We were all getting used to the evolution of the World Wide Web, and social media had just begun to creep into the landscape. Now, we all know exactly what tech resources we need to stay competitive and succeed.

As the landscape evolved, so did service providers, and their abilities. We’ve seen internal IT departments become less of the “norm”, and many IT related tasks can be handled by professionals who are hundreds of miles away from a company’s office and computers. Managed services is about crafting a technology strategy that fits your budget, and your important goals, and the options available to you are better than ever. You should not be tasked with managing all of your technology resources in-house, you should focus on what you do best: Growing your business.

A Community Of Service Professionals

Managed service providers are able to create, modify, and protect your business network, 24×7. Almost any technology related task you can dream up can be accomplished by utilizing an outside source, and the support you receive should always be top-notch. Your managers and employees should be able to be in contact with a service professional who can address their needs quickly and appropriately.

Email services, virus protection, data backup and recovery, phone systems; you name it, and a seasoned IT pro should be able to assist you on your path as part of your managed services package.

Building Trust

Effective IT service management requires that a real relationship of trust be built and maintained between all parties involved. You should expect transparency and professionalism at every turn. We’d love to talk to you about how we can begin to build a partnership with you, so contact us when you’re ready to learn more, and click here to read more about our offering.

When Do You Need Managed IT Services?

Managed IT Services
Managed IT Services

How do you know when managed IT services are the best choice for your business?

The alternatives are to wing it informally or to have an in-house staff. One makes sense if you make minimal use of computer tech; the other requires an organization big enough to justify full-time employees. For a very broad range in between, hiring outside experts makes the most sense.

Think about some of these factors when deciding:

  • Is using computer technology an essential part of your business? If so, you need to seriously consider IT management, whether it’s your own staff or a managed service provider.
  • Are 24-hour support and high uptime important? Keeping people on call around the clock has problems. An IT person who’s awakened to fix a crash will need some time to figure out what’s going on. One who’s awakened too often will look for another job.
  • Is data security a critical issue? Everyone has to worry about network security, but if you keep confidential information on your site, you need to be extra careful. If you can’t afford a security staff, you should strongly consider managed services.
  • Do you have complex data requirements? If you’re just running a static website with a contact form, it doesn’t need a lot of management. If you maintain a database with important business information, you need to make sure it’s well run.
  • Is IT one of your core specialties? Then your own people may be able to take care of your network infrastructure. Even in that case, though, it could make more sense to let your employees focus on the customers and not be distracted by internal maintenance issues.
  • Would losing all your data be catastrophic to your business? If so, you should seriously consider engaging managed services so that you have a workable disaster recovery plan.
  • Is your business big enough to justify a full-time IT staff? If not, managed services can be a more economical and effective solution.

Our managed services can keep your network safe and smoothly running at a very reasonable cost. 

Contact us to find out what plan will best suit your business.