The Benefits of Managed IT Services in 2021

Hand holding tablet with cloud technology and dark concept

When it comes to your business technology, you shouldn’t settle for anything less than the best. Unfortunately, technology is one facet of running a company where many business owners feel they have the least amount of control, perhaps due to its many moving parts and overwhelming complexity. The question becomes one of how you want to approach managing your business’ technology and finding the right skill sets to do so. Enter the benefits of managed IT services.

You generally have two options for your IT needs: hire an in-house department or outsource the responsibilities to a third party. Which approach best suits your needs?

Hiring an in-house department of IT technicians can be a lengthy and time-consuming process. Just like with any other position at your company, you will have to put together the job description, duties and responsibilities, and preferred requirements. That’s not to mention the time it takes to advertise the position, collect resumes and applications, put together a search committee, and interview successful candidates. Add in the onboarding process and any training that they might need and you have a lengthy process that is not necessarily conducive to the “I need help right now” mode that many organizations find themselves in with their IT.

The alternative is to outsource your entire IT department to a dedicated third party. Believe it or not, this is a remarkably valuable asset for your organization to have. Plus, most IT maintenance and management can be done remotely without an on-site visit, meaning that you are not limited by the traditional barriers to finding top talent. You could work with a reputable company halfway across the country if you want to, and you can afford to be picky with who you hire for the job.

Note the key difference between your in-house IT talent and outsourcing. Hiring an in-house IT department is dependent on other peoples’ qualifications rather than what you want for your IT needs. When it comes to your business, you should do what you think is best for your specific needs, and if that is outsourcing to find the best fit for your company, then you should never be ashamed of that.

We always recommend that you start with an IT audit to ascertain where you currently are in terms of your IT infrastructure versus where you want to be. 4 Corner IT is happy to help with this process. After we gauge your current network infrastructure, we can work with you to identify your company’s major IT challenges and implement solutions that address them.

Or, if you would rather hire in-house technicians, we can supplement their duties and responsibilities by covering the more mundane parts of the job, like supporting your team and performing routine maintenance. This frees up valuable time and resources for your technicians to focus on what you hired them to do: innovate and implement. It does not matter where you currently are in your IT processes–we can jump right in and provide value for your company.

To learn more about our benefits of managed IT services, reach out to 4 Corner IT at (954) 474-2204.

Use These 5 Steps to Implement Your Business’ Technology

Implementing new technology into your IT infrastructure is not something that can be done without serious consideration. If you skip the planning process, the last thing you should expect is for things to work out in your favor. Start by weighing your organization’s specific needs, then consider all of the ways that those needs can be met. Today we are going to discuss how you can make all of this happen in the easiest way possible.

The process, as you might expect, is a multi-layered one. Start with a business needs analysis, then transition into identifying technology that addresses these pain points, how you will afford said technology, focusing on what your business does well, and calling upon the feedback of employees to strengthen the implementation.

Analyze Your Business’ Needs

Understanding your business’ needs should come first. Be sure to consider what challenges your business must tackle moving forward, as well as how you might overcome them. We want to emphasize one point: only implement new technology solutions that solve problems for your business. If you are too liberal with the employment of new technology, your infrastructure could grow in a negative way, making it more difficult to administer maintenance and keep things up-to-date or in proper working order.

Consider the Price Point

As a small business owner, you know all too well how large costs can set you back, especially with investments in new technology solutions. This makes it significantly harder to budget for. While you could implement new technology by paying for it up-front, there is value to using the “as a service” model for new solutions, as well, many of which provide services based on a monthly payment model. Since these products are scalable, they can be easily budgeted for.

Lean Into Your Strengths

On a micro level, you already do this by delegating duties to your employees based on their roles within your organization, but on a macro level, you can do something similar with your technology solutions by putting your efforts into investing in technology that augments these strengths. One example is the business that prides itself on customer service. This type of business can provide even better service by utilizing help desk solutions or instant messaging chats. Basically, you supplement what your business is already good at with technology that makes doing that even better.

Ask Your Employees

If you are stuck on where to implement technology, you can always get feedback from your employees. Consider asking them what challenges they face and how they can be addressed. You can use this information to implement technology that helps them perform their day-to-day duties in an easier and more efficient way. This approach also helps to give your employees a voice within your organization, which is a value that you cannot underestimate.

Work with a Managed Service Provider

If you are not sure how to address any of the above, we can help your business approach implementing new technology solutions by doing so with intention. To learn more about how you can reach your business goals, facilitated by technology, reach out to 4 Corner IT at (954) 474-2204.

Aspects of Managed Services Support

aspects of managed services support

Managed services and break-fix services play essential roles in supporting your business in IT-related matters. Small and medium entities face tough choices in deciding between the two aspects and complementing IT resources as well as personnel in place. 

Managed Services vs. The Break-Fix Mentality

Just as the name suggests, the Break-fix mentality interacts with your business only when you experience IT problems. 

The vendors of break-fix services send IT professionals to your location to provide remedies at your business location. 

After finding a solution to your IT problem, you are charged for the services rendered. The break-fix services have no ongoing fees and do not tie you to any contracts.

On the contrary, managed services entails outsourcing service providers that share the responsibility for your IT system. 

It creates an extensive and continuous relationship between your business and your service provider. 

Such services work off your business premise and use their systems to supervise and deal with identified IT problems. Mostly, the problems are identified before you experience any system outages. 

Why Break-fix is No Longer Good Enough for Your Business

Below are the main reasons why the break-fix mentality is not any good for your business. 

Subdues Productivity

When you use this model, you are forced to assign your IT needs to your employees. Since this might be a good idea in the short term, it reduces the level of productivity and leads to wastage of resources. 

Cost

In this IT model, you pay for labor, repairs, and consultation. It is impossible to budget for the issues, and there is no reasonable way of establishing whether you are paying a fair price. 

Besides, there are no preventive measures that you can put in place to avoid any problems in the future. This leaves you susceptible to surprise system breakdowns and costs. 

Extended Downtime

In this model, when you experience an IT problem, every minute costs you money. The sporadic nature of this model leads to extended repair time. The extended downtime and the additional repair time increases the cost making it undesirable.  

Do Managed Services Cost More Than Traditional Break-Fix Services?

Managed services cost more than break-fix services. Managed services involve the provision of a recurrent service, which translates to recurrent expenses. 

The services differ based on your business’s needs though it is vital to be proactive in using IT services to achieve business objectives. 

When you use this IT model, you accrue higher upfront fees, monthly subscription fees, and monitoring fees. 

Engaging a managed service provider increases the level of visibility and your capability to establish robust IT strategies. In as much as it is effective and creates accountability, the services cost more than the services rendered in the break-fix model. 

How Are Managed Services Priced?

All businesses want to minimize costs, but that is just one factor you need to think about. Therefore, you need to understand all the pricing aspects of IT services models before you make a decision. 

Managed IT services pricing is based on the following.

  • The number of users
  • Risks Involved
  • Your needs

The price of managed services depends on the monthly cost per user, the coverage, the number of specialists, and the extent of coverage. 

The level of support included and your levels of business that the support is designed for affects the pricing of managed services provided to you.  

The Real Benefits of Managed Services

The benefits of managed services are clear. The model provides IT services to every aspect of your business. As a result, your entity achieves higher standards of IT services. 

Implementing managed services in your business offers several benefits, including:

Enhanced Productivity

Outsourcing IT functions dedicate in-house IT experts to projects that promote innovation and enhance achievement of set objectives. 

Promotes Scalability

Most entities find it more useful to start small and expand according to the growing needs. Managed services make it easy for you to scale either up or down and increase capacity depending on the scope of changes in your business needs. 

Keeps Pace with Your IT Demands

When you outsource IT services or partner with skilled IT professionals, you alleviate the pressures associated with keeping pace with the dynamism of technology. 

Contact us for professional advice on the best IT model for your business.

IT Service Management: Greater ROI and Efficiency

it service management
IT Service Management

This is not fake news: IT Service Management(ITSM) can have a significant impact on your business’s return on investment(ROI) and improve your overall productivity and efficiency.

How can using IT service management in your business help you accomplish all the business goals you have set?

Return On Investment

So now that you know that your company’s ROI can be impacted by IT Service Management, you are probably also wondering how it can do this. The procedures and processes that are used by ITSM can help your company envision your daily workflow so you can eventually become more efficient and so that you can save money. Efficiency and cost savings do not just take place in your workplace’s IT department; these things will happen across every department in your workplace.

As a result of greater efficiency in all departments, the impact on your company’s bottom line will be tremendous. The data that can be recorded by IT Service Management can give your company relevant information about what type of problems you may run into, which will give your business the opportunity to take the right measures ahead of time. ITSM can help your company make tough decisions about which processes and strategies should be pursued.

Efficiency

Since IT will create multiple changes across the entire workplace, your company’s operational efficiency can be improved with greater IT service. When all of your employees are using the same resources and tools, it will make it easier to implement and integrate new procedures. When your workplace uses the right tools and the right technology, this can result in more opportunities to streamline and automate your processes.

Streamlining multiple processes can eventually result in greater productivity and higher efficiency. IT service management can be used to improve all of your departments, not just your IT department. When you can reduce human mistakes across the board, you will have the cost-saving and efficiency solution you have been searching for.

  • Are you looking to make an investment in your entire workplace?
  • Do you want to find out how ITSM can translate into greater workplace efficiency?
  • Do you want to find better ways to achieve your goals?

Contact us today for more information on IT service management.

Network Support: Don’t Be Left Stranded

6 simple steps to business continuity planning in a disaster

Have you ever compared your business’s network and IT systems to your car or truck?

You may not realize how much you use and depend on them until they actually break down and you are left stranded with no help. When your car or truck is in working condition, it may not always require a great amount of maintenance and repair. However, there will come a time when it will need attention and regular maintenance to ensure that it continues to work properly. 

Well, you can think of your computer network in the same way. Your networks will need continuous maintenance and attention to ensure that there will be no disruptions or expensive downtime. Your desktops, mobile devices, server, and virus protection will all need proper maintenance and attention if you want to continue having a smooth ride. 

With the right network and IT support plans, your technology will be proactively managed at all times so you can have the peace of mind you need in the workplace. When your networks are working properly, your workplace productivity will increase because there will not be any disruptions and downtime. 

Spending time trying to find a solution to your network and IT problems no longer have cause frustrations and headaches on your staff. While proactive monitoring can significantly reduce some of the technical issues you may have in the workplace, problems can still arise that will require the skills and experience of trained technicians.

At 4 Corner IT, we will have a team of experienced IT professionals who will be there to solve your technology-related issues. We understand how important it is to keep your network and your data safe and secure at all times. We will ensure that your data remains safe and that your productivity will not decrease by monitoring your data and your network 24/7. When you can avoid downtime, what does that mean? More work time. 

As your business grows, so will your technology. 4 Corner IT has the tools, plans, and a team of professionals you need to keep your network working at all times so you will not have to worry about being stranded ever again. 

Contact us today for more information.