One thing to keep in mind concerning VoIP integration is the role your Wi-Fi network plays in the quality of your calls. You can hook up a VoIP system to the wired or wireless network, and it’s your decision to make. Traditional telephony applications, such as outbound call center applications and inbound IVR applications, normally can be run on VoIP.
Many businesses are trying to integrate VoIP with their wireless network. This is practical and convenient when it works, but not every company’s network is ready for that amount of phone traffic.
A recent Tech Target article talks about VoIP integration. According to the article, many workers will use Wi-Fi for voice communication in the near future:
“There are many points to consider when deploying Voice over IP (VoIP), including the readiness of the wired network and WAN considerations. One part of the network that is becoming increasingly important in the enterprise, however, is the wireless network. In fact, for many workers, the Wi-Fi network will be their primary network for voice communication.”
Yet while this is a possibility now, it’s not necessarily the right decision. If your wireless network isn’t capable of handling an increase in traffic, then your call quality will suffer.
This is why we recommend business owners to speak with a professional IT team before implementing a communications solution. Someone may think that their wireless network is fast enough to support VoIP, when in reality they should integrate it with their wired network.
We can help evaluate and analyze your Wi-Fi network to see if it’s ready for VoIP integration. We can also advise whether it’s best to stick with your wired network for now and wait until your wireless network is a feasible solution. Our goal is to provide your business with a superior voice communication solution that improves your current call quality.