3 Critical Services Your Current IT Support Is Missing

3 Critical Services Your Current IT Support Is Missing

It’s always fun for IT guys to see people in the financial industry marvel at Bitcoins and their fluctuations. Here in IT, fluctuation and change are the norm.  A significant service can be a lifesaver now but give it a few years, and it will be completely null.

Herein lies the problem. In IT, things change fast, and businesses that don’t adapt to these changes are flushed down the toilet. This is why choosing an IT Support is a daunting task. The service spectrum is broad, and needs are always changing, and it’s always difficult to tell if your IT service provider is providing you with the best services, or leaving some vital things out of their checklist.

Your IT service provider may be missing the following boxes on their service provision checklist:

Cloud Cost Optimization

The internet always seems free for everyone except for IT firms. Your internet provider may be intentionally or unintentionally, making you pay way more to the Cloud Service Providers than you should. Statistics show that most companies spend about 36% more than they should be paying to their Cloud Service Providers such as AWS.

Most IT businesses lose out on massive savings by outsourcing their Cloud Management to IT Service Providers who overlook cost optimization. To these providers, just getting you to the cloud is an accomplishment, even if your business has to spend fortunes to use it.

There are a plethora of actions your MSP should be undertaking to cut your cloud costs significantly. Your IT service provider should be:

  • Using or be heavily invested in Cloud analytics
  • Integration of Auto Scaling To reduce costs
  • Using AWS cost optimization tools
  • Power Utilization Practices such as Power schedules
  • Right-Sizing Of Computing Services
  • Use of Spot instances when necessary

Contingency Plans and Security

Once you have outsourced most of your IT service requirements to an IT firm, the security and safety of your data and the customer’s data becomes a priority. The two most essential things in security are contingency plans and constant improvement. Though most MSPs invest heavily in security, very few offer “Plan Bs” when the ceiling caves. Failure to plan, in IT more than any other industry, is planning to fail.

  • Your MSP should have:
  • Clearly laid out Disaster Recovery Plans
  • Insurance in case of a Cyber Attack
  • Extensive and Secure Backups for your data

In terms of constant improvement, your IT service Provider’s security plan should always be evolving. Security in IT is not a destination but a journey. Malware is continuously changing and improving, and so should your IT providers Security Plans. Your IT provider should be keeping up with the following cybersecurity and malware trends:

  • Increase in instances of Ransomware
  • Third-party Cryptomining
  • State-sponsored cyber attacks
  • Artificial intelligence in cyber terrorism

Regulatory Compliance

For years now, it was assumed that the web and IT were beyond regulation. Well, the amount of regulation in IT has significantly increased for two fundamental reasons. Governments and regulators have spent the past few years catching up. Also, the rise of IT and its growth has seen IT expand into uncharted territory and industries increasing its influence. This has called for more regulation.

Navigating the regulatory landscape is an essential service your MSP needs to offer. Some of the past, present and future regulations that have been lorded over the IT industry include:

  • The General Data Protection Regulation (GDPR) in the European Union
  • Consumer Privacy Act in California (CCAP)
  • The Biometric Data Law in Illinois
  • Consumer Online Privacy Right Act(proposed Bill)
  • Children’s Online Privacy Protection Act (COPPA)
  • To show how a lack of regulatory compliance can cost a business and how fast the regulatory climate is changing, YouTube was recently fined $170 million for violating the COPPA regulations.

Regulation in itself is a noble idea, but it may lead to massive losses in money and time if neglected. Your IT provider has the responsibility of preparing you for future regulations and how they will affect your business. Your IT provider should be able to

  • Extrapolate your current investments and plans to see if they will be legally viable in the next ten years or so.
  • Align the services they offer to ensure that they comply with present and possibly future regulation.
  • Assure the privacy of your IT firm and the data of your customers and staff.

Though it’s true that the IT climate is always changing, we here at 4 Corner IT have always been changing with it. For any inquiries about IT and Custom solutions on your IT needs, contact us and let us be part of your story.

Citrix Partner Service Provider Miami Fort Lauderdale and All South Florida

Citrix Partner Service Provider Miami Fort Lauderdale and All South Florida
Citrix Solutions in Miami and South Florida

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One in Three Mission Critical Apps Currently in the Cloud, Says Survey

Benefits of Using Cloud Servers
cloud servers.

Research from identity management provider SailPoint has revealed that US and UK based IT leaders see one in three mission critical apps as currently in the cloud, with that figure rising sharply by 2015.

The Market Pulse Survey of 400 IT and business leaders, which defined ‘mission critical’ as apps mainly focused on storage, file-sharing and communications, forecast that the number is expected to grow to one in two in three years.

The figures differed slightly dependent on which side of the Atlantic respondents were based – 32% in the US compared to 30% in the UK for cloudy mission critical apps now – but the consensus was the same.

Another element of the research centred on pain points with moving to the cloud, with the usual suspects present.

Security was the top risk for 73% of US and 74% of UK-based respondents, with compliance and (56% US, 52% UK) and uptime and performance (48% US, 42% UK) rounding off the top three.

With security still a high risk, another facet of the research considering what the IT leaders saw as ‘high-risk data’ in the cloud – and how much they were prepared to put into it – was illuminating.

The figures were again very similar. Just over one in three (35% US, 36% UK) agreed that some of the data they were storing in the cloud was high risk, as opposed to half (50% US, 49% UK) who were adamantly against the gamble.

Worryingly, 15% on both sides were not sure as they had no way of knowing if sensitive data is stored in the cloud at all.

Security is still top of mind when discussing a move to the cloud. Recent Stratsec research inferred that some cloud providers were unable to stop malicious attacks, whilst security was the number one initiative when selecting a provider with both cloud and non-cloud users in a recent Raconteur Media paper.

The fact that nearly half of those polled stated availability was an issue is significant, especially when considering Forrester’s 2013 cloud forecasts – one of which stating that cloud SLAs will become less important.

Roughly one in three survey respondents accessed their company’s cloud system on a mobile device (35% US, 30% UK). Understandably, these figures are lower than the standard email and intranet, but as the report notes: “Business users are increasingly using their devices for a broader range of work activities than ever before”.

This also seems to fit in with another Forrester prediction: the continued convergence of cloud and mobile, so expect higher figures for SailPoint’s 2013 Market Pulse Survey.

Contractors Would Do Well to Use The Cloud

Benefits of Using Cloud Servers
cloud servers.

Building contractors were told this week that cloud computing could make a huge difference to the construction industry, especially when it comes to project management. 

Autodesk, which develops some of the most influential design software such as AutoCAD and 3DS Max, claimed this week that the construction industry could use cloud hosting to power remote servers, given the nature of working on a building-site, an essentially rugged environment. 

This would enable an industry which has otherwise been slow in taking up cloud technology (mainly due to security / reliability concerns) to flourish, changing the nature in which projects are run.

Autodesk senior VP Amar Hanspal thinks that the technology is now ripe for the construction industry to jump on board, just as they did for Building Information Modelling (BIM). 

Hanspal said that by using technology such as mobile phones, the work force could be reached and drawings, building models and instructions delivered. He stated that the cloud could be used as an integral tool for construction.

Cloud computing has been adopted by a lot of industries outside construction, which proves its value. 

It is enabling users to do things previously unheard of and with proper management can transform business processes. The cloud will be used, it is hoped, to accelerate the BIM which will enable engineers and designers to compute complex calculations on a much larger scale. 

It would enable not only remote access but combine this with increased processing power. 

A motorway for instance could be designed and analysed as a whole section rather than in sections. Structural engineers could compute could make large scale calculations whilst town planners look at building design solutions within an urban context. 

The possibilities are far reaching and could well negate the need for high powered expensive individual computers in the future. Such is the power of cloud computing.