Why You Need to Be Familiar with Your SLAs

Be Familiar with SLA

Normal. Usual. Typical. When your business is going well, it all feels “normal”. When you are faced with a major technology problem, however, it can trigger a series of catastrophic issues that interrupt, or in some cases destroy, the equilibrium reached when things are going as they should. This peace of mind is the main reason many businesses owners like you have chosen to sign a service level agreement (SLA)

Proactive IT or Reactive IT: How Should You Manage Incoming Problems?

proactive IT

There are two ways to approach IT support: proactively or reactively. In this blog, we’ll describe each strategy and explain why we believe businesses should opt for proactive IT. Proactive IT detects problems early on Here’s a little hint about your company’s IT hardware — there are going to be hundreds of bumps along the way. There’s nothing you can do to prevent them from ever existing. What you can do, however,

Manage Your Cloud Infrastructure: Top 3 Tips

manage your cloud infrastructure

You have heard all about the Cloud and SaaS, and were convinced enough to get the software for your business. Now what do you do? How does someone manage this software successfully for the growth of their business? Learn how to manage your cloud infrastructure. Here are three hot tips in cloud infrastructure management that will put you on the right path for greatness! Manage your cloud infrastructure Develop Your Strategy

Learn Basic Excel Formulas And Streamline Your Business

Basic Excel Formulas

Basic Excel Formulas follow a simple, yet powerful pattern and can be used to accomplish automatically a number of functions that would many hours of manual calculation.  The structure of a basic excel formulas takes the pattern of an equals sign followed by a command, then parenthesis.  Inside of the parenthesis, you specify the values or cell references that serve as variables to the command. Examples of basic excel formulas

Understanding How IT Service Management Works for Organizations

IT service management

Want to know how IT service management works? Modern business cannot function without computers, technology and the increased communication and marketing resources they provide. However, it is impossible for most business owners to manage and secure their IT systems on their own. They need to know how IT service management works. With the rapid rise in new cyber-security threats, the old solutions just don’t work anymore. In addition, modern organizations