Your Managed Service Provider Wants You To Know These 3 Things

Your Managed Service Provider Wants You To Know These 3 Things
What To Know About Managed Services

Do you need an MSP? Or maybe you already have one. Regardless, to truly benefit from your relationship with an MSP, you need to work as a team to achieve the business goals you have in mind.   

Listen

IT providers, good ones, take their work seriously. When you hire a managed service provider they should treat your business as if it were their own. That is why it is key to listening to them, as well as trusting them when they discuss suggestions or changes. Also, an advantage of having an MSP is that they are there to help with third party vendor partnerships. Let them take the lead when dealing with technology providers in VoIP, cable, or internet. This will allow you to concentrate on other things and not have added stress.  

Be Available 

While it’s great that you may outsource your IT completely to your managed service provider, they still need to get together and talk. From changing business needs to updates and safety checks, your MSP doesn’t need to be caught off-guard. Being available to discuss your challenges and needs is important and requires communication every month or at least every quarter. 

Communicate

A managed service provider needs to know everything about your business so as to properly handle the technology side of it. Just as you would share everything with your doctor regarding your health, you need to do the same with your MSP. Below is an overview of topics that need to be discussed in order to help with your businesses IT needs. 

  • What does your business so?
  • Who are key clients to your business?
  • Which industry verticals does your business serve?
  • Does your business experience busy seasons?
  • Any core regulatory codes applying to your business based on industries you work for?
  • Will your business expand, and if so what are those plans?
  • What are your future goals for your business?

Most often clients do not want to delve into discussing all these things. This is generally because there is a lack of trust between the MSP and the business owner. From fear of sharing business plans to passing along confidential information to competitors, most do not have a solid relationship with their MSP. It is imperative the managed service provider you choose is not only knowledgeable but trustworthy.

For 17 years 4 Corner IT has been Long Island and NYC’s premier IT services company. With over 60 employees, let us help you with your technology needs. Contact us today or fill out a contact form to speak to a technical adviser.

Benefits of Managed Network Support Services

Managed IT Services
Managed IT Services

Today, businesses are experiencing intense competition in different industries and finding ways to counter the same can help them thrive in a volatile market. Cloud technology is one of the things you need to consider investing in to promote faster access to information, reliability, and to secure your company records to overcome the existing competition.

Managed network support services can become the ideal solution if you want to stand out from the rest as an expert in your industry. Here are some of the benefits of managed network support services.

Maximum Performance and Increased Productivity

Most business owners appreciate the need to maximize the performance of their systems to increase productivity and managed network support services can serve this purpose. A competent network support services provider can merge voice and data networks to enhance the performance of your company systems while reducing support time to promote savings on cost and time.

Your staff will perform their duties efficiently and effectively when you opt for managed network support services, which results in increased productivity.

Proactive Maintenance

The possibility of system failure is one of the setbacks that most businesses are struggling to manage on a daily basis. Unfortunately, some companies do not have the resources to prevent possible system failures. Managed network support service providers have the necessary tools and resources to support the implementation of new software and for upgrading your systems.

Frequent system failure becomes a thing of the past when you invest in managed network support services. The reason is that providers of network support services perform proactive maintenance of your company systems on an ongoing basis.

Improved Network Security

The network infrastructure of every organization is prone to various threats, including inappropriate web content, spam, intrusions, malware, and viruses. Any attack on your business network derails your operations, and it also affects your service delivery significantly. Managed network support services secure business voice and data networks to protect critical applications and every transaction.

If you need more information on the benefits of managed network support services, contact us today!

Why You Need to Be Familiar with Your SLAs

Why You Need to Be Familiar with Your SLAs

Service Level Agreement

Normal. Usual. Typical. When your business is going well, it all feels “normal”. When you are faced with a major technology problem, however, it can trigger a series of catastrophic issues that interrupt, or in some cases destroy, the equilibrium reached when things are going as they should.

This peace of mind is the main reason many businesses owners like you have chosen to sign a service level agreement (SLA) with an outsourced IT provider. Keeping everything “normal” can keep profit rolling in. Today we look behind the SLA to show you how it works to protect your business’ normal.

What Are We Agreeing To?

At 4 Corner IT, we understand just how much you depend on your technology. That’s why we’ve established our value-based managed IT service. Not all IT service providers do it this way. Many computer shops still just fix computers when they break, and while it’s okay to do it this way, we believe that our way, where we offer you several services designed to proactively protect your company’s technology, is simply more all-around valuable. In order to make it work, however, we make use of a carefully constructed service level agreement that works to establish the kind of service delivery you can expect, while giving our clients the peace of mind about how we handle our technical, personal, and financial processes, and what they mean for your business.

The Typical SLA Covers Two Major Factors

Uptime/Downtime – Since any IT management service worth its salt will come with comprehensive remote monitoring as a standard part of the agreement, up-time is a crucial variable when thinking about an organization’s servers. This is an increasingly important metric since many IT service providers host infrastructure, applications, storage, or some other utility for their clients. Most SLAs will guarantee a certain degree of up-time.

Response Time – This measures how much time your IT services provider has before they need to respond to the problems you are having once you contact them. Generally, SLAs require the organization to go through the proper channel (usually a email-integrated ticketing system or chat interface), and hold short intervals of time to ensure that your IT system gets the attention it needs to be effective.

Scope

The first thing the SLA will establish is a description of the service that has been contracted. The SLA will outline the specifics of what technology is covered, and how it will be covered. Typically, service-based companies will have tiers of service that customers can choose from to keep the SLA process simpler. Some companies provide more or less flexibility depending on their clientele’s needs. In managed IT services, we like to think of ourselves as solutions providers, so we try not to limit the amount of good we can do for a company, but to protect our business, we have to explicitly outline what the agreement covers and what it doesn’t.

Penalties

The SLA will likely detail the kind of compensation that the organization would receive if the IT service provider fails to meet the promises outlined in the SLA. Typical responses to this are in the form of account credit. These serve to give an organization a certain percentage more service for the following month if a situation arises. There will also likely be a clause in the agreement that allows an organization to get out of their SLA if they aren’t delivered a certain level of service.

Cost

The agreement isn’t just in place to protect the service provider. Sure, without one there are no official boundaries put on a client to demand resolution of an issue, but it also serves to outline just how much the service costs, eliminating the risk of ambiguity on the buyer.

Why Your SLA Should Matter to You

The SLA provided by your IT company helps you determine where your monthly IT budget is going, what it protects you against, and how emergencies are handled. This sets an expectation for your company when issues occur. Granted, not all IT providers live and die by their SLA, which in our opinion, is a massive disservice to their clients. Have you ever felt like you weren’t getting what you paid for with your IT provider? We understand – and we can do better.

Give us a call today at (954) 474-2204 to talk about how we could raise your expectations for your IT.

How to Use Automation the Protection of Your Business

How to Use Automation the Protection of Your Business
How to Automate the Protection of Your Business

Due to the constantly evolving nature of business technology, it can become difficult to protect every single portion of your network from becoming compromised in the event of a disaster scenario. That’s where automation comes in.

This might make information technology in the business environment a liability, but the benefits that it provides are unquestionable. Therefore, you need to take measures to secure your network as needed.

The Current Situation

There can be no doubt that there is a ridiculous amount of cyberthreats on the Internet, all of which could sneak through to your infrastructure if you’re not careful. Even if you are careful, threats can still make their way to your network under the right circumstances. All it takes is one weakness to let a threat into your network.

What’s worse is that these threats are always changing and evolving so that they aren’t always caught by existing security programs and algorithms. It’s difficult at best to combat such a dynamic threat without the full support and understanding of your entire staff, particularly in regard to following cybersecurity best practices.

An Alternative Solution

If you want other options to ensure your organization stays secure from online threats, the monitoring services of a managed service provider like 4 Corner IT can go a long way. We can equip your business with the tools to protect your network in a comprehensive and efficient manner.

How Automation Helps

Automation tools are typically used with the intention of limiting user error, as well as eliminating the need to address routine maintenance that is either repetitive or simply too time-consuming to do on a daily basis.

It helps to keep your organization from tying its hands up with mindless tasks that take away from your daily workload more than they contribute to operations. In particular, this is great for security updates and patching, as these can be scheduled, remotely applied, and automated so that you and your staff don’t need to think about them.

Want to learn more about how we help businesses manage their technology and turn it into a profit center (as opposed to a money pit)? Reach out to 4 Corner IT at (954) 474-2204.

Why Your Company Could Benefit from IT Managed Services

Why Your Company Could Benefit from IT Managed Services
Managed Services

For all businesses today, having access to a reliable network and computer system is very important. Unfortunately, these networks are becoming more and more complex, which can make it hard for some businesses to manage on their own. For many organizations, a better option would be to outsource their IT department to an IT managed services provider. An IT managed services provider can provide an organization with a variety of different services.

Network Establishment

One of the main advantages of hiring a managed IT service is that it can help to establish your initial network. A managed IT service will be able to work with you to determine a network that works for your organization. In many cases, this can including helping you to build a Cloud-based network. This type of network is often preferred as it can be accessible from anywhere in the world, is very secure and easy to manage, and can be easily upgraded and expanded.

24/7 Support

Another advantage of an IT managed service is that they can provide you with 24/7 customer support. While computers and networks are very reliable today, most people will still experience some issues from time to time. In these situations, having access to an IT service provider would be very beneficial. A managed service provider will be able to provide you with 24/7 support to ensure that any of your technical issues are resolved ASAP and that you are able to continue to work efficiently.

Better Resource Allocation

Ultimately, hiring an IT managed service is beneficial because they will provide you with better resource allocation. Instead of investing in your own IT department, you will be able to focus your time and resources investing in areas that can help to improve and grow your business.

If you are interested in IT managed services, you should contact us to learn more about the services that we can provide to you.