What is Hybrid IT Support and how can it benefit organizations?
Hybrid IT Support is becoming increasingly popular among organizations looking to balance their IT needs between in-house and outsourced services. This model combines internal staff’s control and expertise with external vendors’ flexibility and scalability, offering a higher level of service than either option alone. Outsourcing can provide cost savings and access to specialized skills. Still, […]
Alcatel-Lucent: Sunrise Terminates MSP Contract
Swiss mobile network, Sunrise Communications has terminated its seven year managed services contract with Alcatel-Lucent after just three years. Sunrise issued a statement that dropped plenty of hints without stating outright why it terminated the contract. Saying that for some months now it has been placing greater focus on improved customer satisfaction and quality services. […]
Focus on Support When Choosing a Backup and Disaster Recovery Service Provider
Nowadays there are several cloud computing companies that can offer you a disaster recovery service provider. With so many different providers to choose from, oftentimes businesses are not sure which one to pick. Some factors, such as location and price, are intuitive and self-explanatory, while other factors, such as slight differences in plans and technology, […]
What is Included in a Managed Services Agreement?
A managed services agreement is a contract between a provider of managed services and a client. It creates ties of the service level between the parties and records the primary understanding regarding different aspects of the deal. The agreement represents different aspects of your engagement, including: Response times Service-level agreement Limitation of liability Termination clause […]
The Benefits of Managed IT Services in 2021
When it comes to your business technology, you shouldn’t settle for anything less than the best. Unfortunately, technology is one facet where many business owners feel they have the least amount of control. Perhaps due to its many moving parts and overwhelming complexity. The question becomes how you want to approach managing your business’ technology. […]
