How Call Forwarding with VoIP Phone Services Gives Businesses Added Flexibility

How Call Forwarding with VoIP Phone Services Gives Businesses Added Flexibility

Several features of VoIP phone services are designed to make businesses more flexible. Instead of being trapped in an office waiting for hours on a single phone call, businesses can redirect their calls easily with VoIP. This is ideal for businesses that want to provide 24/7 customer service or for businesses that have remote employees.

Businesses can use call forwarding to redirect calls to mobile phones or other VoIP phones. With this feature, businesses can boast about their availability hours concerning their customer service.

This Tech Target article accurately describes call forwarding. The article explains how the feature can be used to give businesses flexibility:

“Call forwarding is a telephone service that automatically routes the user’s incoming calls to another number. The process may involve use of a virtual phone number. In a find me / follow me service, call forwarding may allow calls to be routed to the user at any location or to route calls through a number of different phone numbers or other applications, such as voice e-mail or text messaging.”

Offering 24/7 customer service makes a good impression on prospective clients. Not every businesses has the technology to offer this service, however. In addition, businesses are hesitant to hand out personal phone numbers as it compromises their professional reputation.

VoIP phone services solve this problem relatively easily. Businesses can simply redirect their phone calls and assign responsibilities to different employees. Certain businesses have to go above and beyond regular “business hours,” and this feature allows them to do just that.

At 4 Corner IT, we offer VoIP phone services that come with this added feature. In addition, we can assist you in setting up call forwarding to make your business’ customer support team more flexible.

If you would like more information about VoIP phone services, contact us.

VoIP Phone Services Are More Intuitive To Use Than Landline Phone Systems

VoIP Phone Services Are More Intuitive To Use Than Landline Phone Systems
VoIP Voice over Internet Protocol

One of the most popular myths of VoIP phone services oddly coincides with one of the services’ most important benefits.

Many companies today are reluctant to switch to a VoIP phone system because they think the systems are too complicated and their IT teams are not properly trained for them. VoIP phone systems, however, are designed to be as simple as possible, and after the initial setup they are incredible easy to use and maintain.

While landline phones have been the standard for business communication for the last fifty years, they are no competition for new VoIP phone services. VoIP phone systems were designed as a direct improvement to landline phones, and are therefore simpler, more intuitive to use, and cheaper.

recent Business 2 Community article discusses the simple use of VoIP phone systems and explains why they’re more intuitive to use than landline phones. According to the article, the phone systems are easy enough for just about any employee to use:

Business VoIP phone systems are very intuitive. The user is presented with an easy to understand interface on his desktop, making every function available with just the click of a mouse. Employees can pull up call logs, access email, return calls, send a fax and anything else they need to do. This greatly improves efficiency.

In addition to everyday use, VoIP phone systems are easy to maintain and upgrade because they rely more on software and less on hardware. With landline phones, do-it-yourself maintenance is pretty much out of the question, and businesses are left to call in a service to repair the system.

This wastes both time and money, as businesses have to wait until their system is repaired to communicate with clients. VoIP phone systems, however, are much more simple to maintain and do not require a professional support team for each little upgrade.

If you would like more information about VoIP phone systems, contact us.

Advantages of VoIP Phone Services

Advantages of VoIP Phone Services

You probably already know that VoIP phone services can save you a great deal of money. Even so, there are a number of other advantages you may not be aware of. Here are some things about Voice over Internet Protocol we thought were worth mentioning.

With VoIP, you can enjoy all the same features you have come to rely on with your landline phone. For example, you can still take advantage of call forwarding, call transfer, caller ID and three-way calling. You can also schedule “do not disturb” times in order to ensure your privacy after hours.

VoIP service allows you to choose your own area code, and is not location-specific. As a result, if you ever need to relocate, you won’t have to worry about transferring your number. You also won’t have to call a phone company in order to disconnect service-simply pick up your phone and take it with you.

Voicemail is also offered along with VoIP phone service. Some programs will even allow you to turn your voicemail messages into email texts in order to make them easier to respond to.

The ability to perform videoconferencing is another benefit to VoIP. You can easily hold “meetings” via the Internet, and won’t have to worry about traveling to different locations in order to collaborate on a particular project.

Long distance call charges are greatly reduced when using VoIP. Most providers allow for unlimited nationwide calling, and charge only a nominal fee for calls made to other countries. If you do a great deal of calling outside your local area, you could easily save hundreds or even thousands of dollars simply by switching.

VoIP phone services can often be enjoyed without the need to purchase any additional equipment. What’s more, you can enjoy the same clarity you would normally expect when using a traditional phone service. When you get right down to it, switching to Voice over Internet Protocol just makes good sense for a number of reasons. To find out more, contact us.

VoIP Phone Services: What You Need to Know

VoIP Phone Services: What You Need to Know
VoIP Voice over Internet Protocol

What is VoIP?

What used to be called telephony or VoBB (Voice Over Broadband), Voice Over Internet Protocol (VoIP) is a method of data delivery wherein your voice, or other multimedia, is sent through IP (Internet Protocol) networks or through a packet-switched network. Or more simply and succinct, it allows you to make phone calls over the internet.

VoIP is becoming an increasingly popular alternative for small business. Because not only does it provide a cheaper and more reliable alternative to a landline, with fewer overall usage fees and no long distance charges, it also offers features that typically cost extra for no charge at all. VoIP also be fully integrated so that as long as a proper adapter is placed between the existing phone line and your high speed internet connection, anyone connected to the network through not only their PC, but also smart phones or tablets, can make calls using the VoIP.

What To Look For

Before choosing a VoIP, it is best to consider what the service plan consists of and what features you may need. Here are some key factors in helping you decide.

Service Plans

More than likely the most important decision you’ll make is when deciding on a service plan that works best for you. When researching what you’ll need, look for plans that offer things like unlimited minutes, the ability to make long-distance and international calls, and allow you to keep your existing phone numbers. Decide on additional features like the ability to add second lines, assign toll-free-numbers, and be able to send and receive fax services.

Features

Any plan you choose should include the basics like voice mail, conference calling, and caller ID. But some additional features you may consider are like directory 411 assistance, and e911, which will automatically transmit your geographic location and your name to emergency services in the event that you can not voice call.

Ease of Setup

When you make the switch, it should be a simple process. There shouldn’t be a need for previous tech knowledge or complicated directions. Basically, it should be as easy as flipping a switch. Avoid any plan that requires more than this.

Support

If you encounter a problem, the help should literally be a phone call away. Look for a service that offers free support for their products through, not only telephone, but also live chat, email, and stand alone documentation like FAQ’s through their website.

Bottom Line

VoIP is a rich and viable alternative to traditional phone services. They offer many premiums that are not only cheaper than land-lines, but are more user-friendly and overall more easily customizable to fit your needs. Put simply, it’s easy to make the switch. For all of your VoIP needs feel free to contact us any time. 4 Corner IT deploys and support Cloud VoIP systems that increase your technology reach, lower your telecom costs and give you piece of mind.