Practices for IT Service Management

The familiar adage, “If it sounds too good to be true, then it probably is”, often holds true for many different types of services and products. Especially for newer, rapidly growing industries like information technology, it is not uncommon for companies to be somewhat unfamiliar with what constitutes a fair cost, what level of service to expect, and so forth. Unfortunately, when searching for an IT vendor, some companies still allow themselves to be dazzled by extraordinarily low fees, coupled with a vague promise such as “we’ll always be there for you”. Later on they find out the quoted fees were merely a teaser rate, good only for a short period of time and the promise of “we’ll always be there for you”, well, that was only true if the client was willing to shell out quite a few extra $ to pay for steep overtime rates.

Fixed Costs – Buying Peace of Mind

More and more companies are realizing just how dependent their organization is upon technology. That dependence is likely to continue, and perhaps even increase, if an organization hopes to remain competitive. Just as with many other aspects of running a business such as a mortgage, utilities, salaries, etc., IT costs are now simply an integral part of running a successful organization.

It is probably safe to say that most businesses do recognize the incredible value added by IT, including both software and hardware — it’s just a matter of finding the right IT vendor that does an outstanding job on delivery of their peace of mind guarantees.

Delivering Exceptional Value and Service

An IT vendor that refuses to perform the proverbial bait-and-switch tactics is the ideal IT vendor to look for. This premiere type of vendor will instead provide a comprehensive contract clearly defining all the services they provide. The emphasis will be on 24/7/365 availability in order to keep their clients’ IT processes running seamlessly and dependably. The ideal IT vendor stays on top of the latest technology trends, current issues, and challenges specific to the field in order to provide proactive advice and support to their clients. For a clearly defined fixed fee, a top notch IT vendor will provide all the technical expertise required by today’s competitive organizations, so these organizations can do what they do best — that is supporting and growing their own business. 

If you would like to know more about negotiating a contract for reliable, comprehensive IT services, please contact us.

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