Business Network Support in Fort Lauderdale

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As a small or medium-sized business, we understand how difficult it can be to deploy, maintain and protect your technology. However, we believe we are your best bet when it comes to business computer network support in Fort Lauderdale. Why? Because here at Connections for Business, our number one goal is to provide your business with reliable computer network support services.

Whether you’re in need of an IT support solution cost-effectively or you have more in your budget to spend, we’ve got your covered. Additionally, we offer this around the clock.  What do we mean by around the clock?  We mean 24 hours a day, 7 days a week, 365 days a year.  This ensures that your network is constantly monitored and maintained. Thus, affording you the benefits of worry-free business computer network support in Miami. Our clients are who we strive to take care of to ensure their needs are resolved. We take your business and personalize support based on the needs of what you come to us for.

Computers and networks over the internet have grown highly complex these days. Thus, your computers can experience more technical problems than you would like to experience. Our business computer network support in Miami will give you peace of mind and you won’t have to look over your shoulder constantly. Why wait any longer?  Pick up the phone today and give us a call to learn more about network support in Fort Lauderdale.

Alcatel-Lucent: Sunrise Terminates MSP Contract

sunrise terminates managed services contract with Alcatel-Lucent

Swiss mobile network, Sunrise Communications has terminated its seven year managed services contract with Alcatel-Lucent after just three years.

Sunrise issued a statement that dropped plenty of hints without stating outright why it terminated the contract. Saying that for some months now it has been placing greater focus on improved customer satisfaction and quality services.

The company added that the prerequisite for this is a state-of-the-art network that optimally functions both during operation and maintenance. Sunrise aims at having the greatest possible flexibility in choosing its service partners in the future

Sunrise said that its future plans require ” innovative solutions, quick implementation and optimal operation of the entire network infrastructure”, which it presumably was not getting from Alcatel-Lucent, otherwise they would not have ended the contract.

The original contract, signed in June 2008 was valued at approximately EUR340 million (US$530 million) over 7 years, depending on the final scope of the project and included the transfer of 290 employees from Sunrise to Alcatel-Lucent.

Are MSP’s Really Fragmented?

are msp really fragmented
Employee On-Boarding

Managed Service Providers are fragmented. I hear that phrase quite frequently. What does it mean?

Most of the time, people say it to infer that MSPs don’t really have a clear market presence with their solutions. That might be true. Other times, it’s just to convey a sense that no single MSP or group of MSPs has a percentage of market share that would considered significant. That also would be true.

The majority of times I hear the word fragmented being used it is from an investor and they are describing what they believe to be a vulnerable marketplace to M&A activity.

As I have said before, the managed services (and now cloud computing) landscape is very different from the VAR days of yesteryear. The investors are not stupid. Their view of the MSP profession is based, in my opinion, on one fundamental misinterpretation. The misinterpretation happens to be very important and could be an explanation of why the M&A activity within managed services has not been particularly consistent over the last decade.

I have always looked at the MSPs as professional services firms. That simple distinction informs much of what I believe about MSPs today. Viewing MSPs as professional services firms, in contrast to commodity providers (product or services), will help put these companies into perspective and allow anyone to easily make sense of how they operate.

More importantly, such a perspective will also greatly help inform investors and M&A candidates on how to effectively analyze and effectuate an investment, merger, or acquisition within this profession.

As to the question about whether MSPs are fragmented or not, I will simply say this. No single MSP or small group of  MSPs dominates the marketplace today. Furthermore, I do not believe this will ever happen. The reason is simple.

Customers demand high touch and intimacy from their MSPs. The larger the MSP gets the less likely that intimacy will be delivered. Therefore, there is a natural size limit at which managed services can be effectively delivered and appreciated by the customer before it becomes a commodity. Generally, once the MSP reaches this size threshold, their customers will demand more attention and may even leave if they do not get it.

MSPs, like other professional services firms, thrive on delivering high value, profitable services  Once that primary purpose becomes subjugated to size, commoditized services, and impersonal customer service, the customer will likely seek their services elsewhere.

This simple concept is what makes even the smallest of MSPs so valuable to their customers.

Top 10 IT outsourcing in 2012 stories

top 10 it outsourcing stories of 2012

Research into the UK outsourcing sector in 2010 found that 7.4% of the UK’s total production came from outsourcing, and about a third of that – some £38.7bn – was IT outsourcing. It is a sector that adapts to market conditions, reshaping itself to give customers what they want. Let’s look at what IT outsourcing in 2012 has in store.

The past year has seen the public sector feature heavily in outsourcing news. The government wants to cut costs, so it has been trying outsourcing models. At the same time, it is putting pressure on its suppliers to do more.

In the light of the economic slowdown, private sector companies have been taking advantage of the economies of scale that outsourcing suppliers offer, as well as the ability to receive services from lower-cost regions. But perhaps the decision by outsourcing pioneer General Motors to abandon outsourcing was more noteworthy.

The 10 articles below are an indication of the evolving nature of the IT outsourcing in 2012 sector.

General Motors insourcing: One off or trend?

One of the big stories recently concerning outsourcing IT is one about doing the opposite. GM is in the process of insourcing its currently heavily outsourced IT. The plot gets even thicker when you look at GM’s outsourcing CV. It is the company that basically created EDS. GM originally bought EDS as its internal IT department before spinning it out as a separate company. It continued to buy services from EDS. Then EDS was acquired by HP, and now, a few years down the line, GM is bringing almost everything in-house.

750,000 more jobs will be offshored by 2016

Businesses in Europe and the US will transfer about 750,000 jobs, including IT, to lower-cost locations over the next four years, taking the total number of jobs offshored to 2.3 million by 2016. But offshoring could stop in the next decade when there are no more roles to go, according to research from The Hackett Group, which looked at 4,700 businesses with annual revenue of more than $1bn.

UK IT outsourcing jobs and sales drop, but sector outperforms others

The number of UK workers employed in the IT outsourcing sector has dropped, as has its total contribution to the UK economy, according to research by Oxford Economics. Research into the UK outsourcing sector in 2010 found that total outsourcing was worth just under £199bn in total sales – 7.4% of the UK’s total production. IT and data-related services was the biggest sub-sector of outsourcing, contributing £38.7bn of the total for the outsourcing sector.

 

Fujitsu troubleshooter blasted by Highland Council after project failures

A Fujitsu troubleshooter in Scotland faced a barrage of criticism and questions related to a troubled IT services contract at a meeting of The Highland Council’s resource committee, which has warned Fujitsu to sort out the problems without delay. Brodie Shepherd, Scotland country director at Fujitsu, appeared before the committee to answer questions about delays to parts of the £70m contract, which includes supplying IT services to schools and the council’s corporate operation.

Cabinet Office blacklists Fujitsu from government IT contract tenders

The Cabinet Office has blacklisted Fujitsu and another IT supplier from tendering for government IT contracts because they constitute too high a risk. According to FT.com, Fujitsu will not be considered by the Cabinet Office for new government projects for the time being.

London 2012 Olympic Games IT enters final test

The Atos team in control of the IT outsourcing in 2012 supporting the London 2012 Olympic Games is about to recreate the live environment for a week in the final dress rehearsal before systems go live. This is one of the final hurdles at the end of a journey that began in 2005, when Atos was appointed integrator for the London Olympics 2012. With the start date in the diary, Atos knew delays were not an option.

Cornwall Council axes leader Alec Robertson in outsourcing controversy

Cornwall Council leader Alec Robertson lost a confidence vote 63 to 49 and stepped down over a controversial proposal to outsource shared council services that split the council. The Conservative party that leads the council is looking for a new leader.

Fujitsu UK CEO positive about the road ahead

Duncan Tait took the helm at Fujitsu at the height of the economic slowdown and all the upheaval it triggered. However, revenues and orders are on the rise again. Fujitsu is the world’s third biggest IT service provider, after it overtook CSC in Gartner’s rankings following a 10% increase in sales in 2011. Only IBM and HP sell more IT services than Fujitsu globally.

How did EDS lose $8bn in value in four years?

HP has confirmed it is writing off about $8bn after the drop in value of EDS. This is the result of internal decisions combined with the global economic climate. Hewlett-Packard (HP) had previously warned that it would write off $8bn after the business it acquired in 2008 for $13.9bn was devalued.

Southwest One losses obscured by ‘shambolic’ accounting

Regional outsourcing venture Southwest One obscured the true extent of its financial losses. They used a highly unusual combination of understated costs and post-dated credits in their 2010 accounts. This is according to an analysis of the firm’s accounts by Computer Weekly.

Acronis Urges MSPs to Take Note of IT Cliff

acronis urges msps to take note of it cliff

There’s a lot of talk in Washington DC regarding a possible ‘fiscal cliff,’ but what about the IT cliff?

There’s been little to no talk on the potential cliff in our industry, an increasing number of mobile devices being brought into the workplace following consumer gifts and spending on mobile devices during the holiday season.

With record numbers of iPads expected to sell this holiday season, Acronis, provider of data availability, accessibility, and protection solutions, has encouraged managed services providers (MSPs) to view the bring your own device (BYOD) trend positively, balancing the ease-of-use and enterprise-grade security, while still retaining control and security of their network and data. Here are the details.

Recently, Acronis urged MSPs to plan for the potential IT cliff, caused by an increase of mobile devices in the workplace and onto corporate networks.

The company reported that IT-approved devices make up only a fraction of those in the workforce; 81 percent of employees use their own devices at work. With the increase of devices in the workplace, IT must be able to adapt to demands of the end user and ensure data is secure and available, regardless of where and how data is stored and accessed.

Acronis Senior Vice President of Strategy and Chief Marketing Officer Scott Crenshaw presented an explanation for the increase in mobile devices in the workplace.

“Employees are taking IT into their own hands because it’s affordable, and easier than jumping through internal approvals but the anticipated flood of personal devices in January doesn’t need to spell doom for IT. In fact, organizations of all sizes have a unique opportunity to control costs and create a more connected, data-driven workplace.”

Scott Crenshaw

Acronis offered several suggestions to IT managers:

  • Adopt mobile device management (MDM) secure access solutions,
  • Conduct regular security audits,
  • Track device use with a central management tool to ensure compliance,
  • Provide simple solutions for file access, sharing and security,
  • Plan for the worst with a comprehensive business continuity plan.

Will you stay BYOD in the new year or will you move toward other solutions?