When is the best time to fix a problem? Before it’s a problem! That’s where proactive support comes in.
Once an IT problem becomes obvious, it’s a serious annoyance. It can mean downtime, calling people in during off hours, and lost productivity and revenue. It’s better to prevent trouble from happening in the first place. That’s what proactive IT support is all about.
Proactive Support Is Good For Business
Your network can go a long time with security weaknesses before someone stumbles on them and takes advantage. Sooner or later, though, someone will. If your support team finds the weakness first, then they can fix it before anyone can exploit it.
Other situations are less dramatic but likewise provide opportunities to prevent trouble. If a server is filling up rapidly, it might be headed for a situation where it won’t have enough capacity. It may be necessary to get more disk storage, or perhaps all that’s needed is to find out what’s wasting space and clean it up. Finding out before the disk is full is better.
Regular software updates are part of proactive service. Outdated software is more likely to have bugs and security risks, and new applications might not work with an old operating system. Proactive service keeps all system software up to date.
Another aspect of proactive support is listening to the users. If they say that they’re having intermittent problems, or that the network is slower than it used to be, there might be a problem which isn’t yet obvious. An investigation might turn up a problem and fix it before it becomes serious.
Purely reactive IT support fixes problems only after they’ve become obvious. They’re harder to fix that way, and they may have already done serious damage. A smoothly running IT operation requires proactive support, fixing issues before they get in the way.
We provide managed IT services and proactive support so that your business can stay productive without interruptions. Please contact us to find out what we can offer you.