Understanding How IT Service Management Works for Organizations

understanding how it service management works for organizations
IT service management

Want to know how IT service management works?

Modern business cannot function without computers, technology and the increased communication and marketing resources they provide. However, it is impossible for most business owners to manage and secure their IT systems on their own. They need to know how IT service management works.

With the rapid rise in new cyber-security threats, the old solutions just don’t work anymore. In addition, modern organizations must have the proper infrastructure to support their company’s workload.

Just like you would hire a plumber or electrician to:

  • Do routine maintenance checks to ensure your systems are safe and up to code, and
  • Fix an issue that goes wrong,

… you should also hire a qualified IT service management firm to manage your IT infrastructure and cloud services.

What Zaps Organizational Efficiency?

Old computers can cause more problems than business owners realize. You and your workers might be losing several work hours a week waiting for slow loading computers to run through tedious bootups, browser crashes and lack of popup blocking.

All the machines and software in your office can wear out over time, including:

  • Desktops,
  • Laptops,
  • Printers, faxes and any machine that accesses your Wi-Fi
  • Server hardware,
  • Networking equipment, and
  • Old software

In fact, machines that are several years old lose Wi-Fi connection speed, making websites slower to load for you and your staff.

What Makes Our Managed IT Services Agreement Ideal?

We offer:

  • A flat monthly rate with no mystery fees,
  • Noticeably faster working systems and increased productivity,
  • Custom cloud service solutions,
  • Disaster recovery,
  • Dedicated hosting packages,
  • Preventive maintenance on your infrastructure, networks and servers,
  • 24/7 monitoring and management of all your critical IT systems, and
  • Complete software and hardware support

We provide preventive, proactive and reactive IT management and support for SMB’s, large corporations and organizations of any size throughout Southern Florida’s Palm Beach, Miami Dade and Broward Counties.

At 4 Corner IT, we not only serve your needs, we anticipate them. Contact us today.

Is Outsourcing IT Support Right for Your Business?

is outsourcing it support right for your business
Outsourcing IT Support

Many small businesses simply don’t have the resources and funds to have an entire IT department. However, in no way does this mean these businesses have to go without IT support. If you’re thinking about outsourcing IT support, here is some information that will help you determine whether the choice is right for you.

How Much Will Outsourcing IT Support Cost You?

When determining whether outsourcing IT support is right for you, it’s best that you start with the cost. One of the main advantages of outsourcing IT support is the savings. For the vast majority of corporations, outsourcing IT support will cost far less than running an entire IT department.

Rather than pay a salary to your employees, you will pay a monthly or yearly cost. An IT support company may even be able to provide you with equipment for less than you would be able to find on your own.

Can You Find a Trustworthy and Reliable IT Support Company?

When considering whether outsourcing IT support is right for your business, you should consider if you’ll be able to find a trustworthy and reliable IT support company. Without a doubt, business security is no joke.

If you do decide to outsource IT support, you must be able to trust the company you’re working with completely. A disaster when it comes to security can easily spell the end for the entire business.

For more information about whether outsourcing IT support is the right choice for your business, don’t hesitate to contact us.

Optimize Your WiFi Connection – Computer Tip of the Day

optimize your wifi connection computer tip of the day

These days, portability is king. WiFi has allowed devices to be mobile and connected. It also brings several headaches when it doesn’t work or when the signal strength is weak. Luckily, there is something you can do to optimize your WiFi without spending a dime.

Router Placement

Your router broadcasts WiFi signals in a spherical field. To get the most coverage, place your router closest to the center of the area you want to cover. Avoid placing it behind walls and floors as this will weaken signal. Thick layers of concrete, metal, or stone will also hinder WiFi signal strength.

Update Drivers and Firmware

Download and install firmware for your routers from the router manufacturer’s website or through the control panel for your router. Keeping up to date will ensure that your router has all the latest software and is free of all known bugs and performance issues. Likewise, be sure your wireless card drivers on your PCs are up to date.

Choose the Right Channels

WiFi can be slowed by other networks communicating on the same channel. When your device connects to a wireless network, it is automatically set to “listen” to the channel of that network. Your computer also “hears” noise from all other networks broadcasting WiFi on that channel. Most WiFi operates on a 2.4GHz band. Within this frequency, there are three available channels to operate on (1, 6, 11). You’ll want to choose the band with the least amount of traffic from other networks. You can use an app like WiFi Analyzer for Android to scan networks and determine what channel they are operating on.

Upgrading your network infrastructure can be as simple as adding a single range extender and soon you will see huge performance increases. Contact us to see how we make your WiFi perform it’s best.

Why Small Businesses Need Network Support

why small businesses need network support

Network support

All businesses need email, phone calls, computers, and live chats to ensure operations run smoothly. While small businesses need these tools as much as large businesses, they do not always recognize the benefits of network support.

Here are some of the many reasons small businesses needs support.

Business as Usual

Technology forms the backbone of the vast majority of businesses. Accordingly, if the hardware and software fails, the business also fails.

For example, if the web server for the business’ eCommerce website crashes, the small business won’t be able to sell its products and services as it normally does. Until the website is back up and running, the business will lose many sales to its competitors. Also, the business may lose its reputability in the eyes of any consumers who visit the eCommerce website while it is down.

Therefore, small businesses need support to ensure all hardware and software runs smoothly at all times.

Excellent Customer Service

One reason small businesses need network support is to provide excellent customer service. Email, live chats, and phone calls are all excellent tools to provide help desk support to customers. If your small business relies on these tools, it is important that they remain functional and glitch-free at all times. Fortunately, it will keep these tools in good order so that you can provide quality customer service 24/7.

Network support is a must for all businesses, both big and small. For more information about the importance of network support for small businesses, don’t hesitate to contact us.

How to Save on IT Support for Small Businesses

how to save on it support for small businesses

it support

Technology is a must for all businesses, both big and small. However, many small businesses don’t have the funds to spend a fortune to fulfill these technology needs.

If you’re the owner of a small business, here are a few tips that will help you cut costs for IT support.

Managed IT Support

One way small businesses can cut costs is going the route of managed IT support. Many startup owners mistakenly believe that IT support must come in the form of an IT department. While it’s nice to have IT experts on site at all times, keep in mind that you must pay these employees a salary.

Managed IT support saves small businesses money by charging a comparatively inexpensive monthly cost. With managed IT support, small businesses receive high quality services at a low price.

Choose a Scalable Service

Another way you can save on IT support for small businesses is choosing a scalable service. Scalability means you can increase or decrease the level of services for which you pay. The bandwidth of the average small business fluctuates significantly from month to month.

In the months when you have a low bandwidth, scalability will allow you to pay for what you use, nothing more and nothing less. If the bandwidth needs of your small business rise significantly the next month, you will be able to scale up the services accordingly without any hassle.

For more information about how you can save on IT support for your small business, don’t hesitate to contact us.