How a Managed Service Provider Can Support Your Internal IT Team

how a managed service provider can support your internal it team

As this article mentions, disrupting your own business model before it gets digitally disrupted is a daily grind. Not only are you up against nimble web start-ups, but also your own corporate inertia.

Managed services can provide internal IT teams with various types of support that can help increase business productivity and expand your business.

Create Time for Bigger Projects

Chances are your IT team is already overwhelmed with the daily maintenance of your network. They do not have much time to focus on larger projects that could help expand your business. A managed service provider can take over the day-to-day administrative tasks which frees up your IT team to focus on projects that can benefit your business.

Increase Your IT Team’s Skill Set with a Managed Service Provider

IT is always changing and it requires many skills to maintain a network. Locating individuals who possess all of the knowledge and skills necessary to support a network, maintain servers, and manage other technologies is difficult. Managed services can support an internal IT team that does well with some tasks but needs expertise for others. This provides your business with a larger skill set to pull from when needed.

Improved Support

Nothing is worse than having network issues when your IT manager is on vacation and is unavailable. A managed service provider can alleviate the stress and worry of network issues when your primary IT person is not available. Most managed service providers offer 24/7 support which is important for keeping your network up and running while providing added peace of mind.

These are just a few of the benefits a managed service provider can offer your business. Outsourcing day-to-day administrative tasks to a MSP gives your business the support it needs to grow.

Contact us today to schedule an appointment. Our managed service provider agreement includes IT support and management for businesses of all sizes.

Common Tech Issues a Managed Service Provider Can Resolve

common tech issues a managed service provider can resolve 2


Businesses don’t always run smoothly. There are obstacles along the way that impact productivity and efficiency. Technology issues are huge obstacles that can create major problems that affect productivity.

According to this article, Managed Services is the practice of outsourcing day-to-day IT management and computer network technical support as a cost-effective method for improving business operations, instead of having a full-time on-staff IT personnel.

Many times, business owners are not even aware of how some technology issues can decrease efficiency and affect overall revenue. Below are some of the tech issues that often rob a company of time and money when left unresolved.

You will also have a better understanding as to why a managed service provider can help resolve these issues.

No IT Policies in Effect

Having an IT policy in place is essential for helping to prevent security breaches and other IT issues that could bring down your business for hours or even days. When policies are not put into effect, it is too easy for employee errors to cause technical issues. The best way to prevent security issues is to audit your processes and use security best practices at all times. A managed service provider can work with you to create an IT policy best suited to your business.

No Data Backup Process in Place

Unfortunately, many small businesses do not have a regular backup process in place. This is often due to lack of follow through, budget restrictions, or poor planning. Without proper backup procedures, your business is at risk of losing data and will lack the ability to recover in a timely manner, if at all. A managed service provider can create a continuity and contingency plan to keep your data secure.

Ignoring Mobile Security

Many businesses provide mobile devices to employees or allow employees to use their own devices. Security issues occur when these devices are not included as part of your IT systems. These devices should have the same level of protection as your desktop computers, servers, and network. Most managed service providers offer encryption and remote wipe services for mobile devices. They can incorporate all mobile devices used for business into your IT security plan.

IT issues can cause tons or problems that can have a huge negative impact on your company’s productivity. Security breaches, data loss, and massive downtime can affect revenue. A reputable managed service provider can help your company keep IT related issues from becoming major problems.

Contact us today to find out how we can assist you. Use our knowledge and resources to your advantage and find out how you can make full use of our managed services.

3 Signs Your Small Business Needs a Managed Service Provider

3 signs your small business needs a managed service provider

Are you currently researching about managed IT services for your small business? It is a common dilemma for many small business owners. You may wonder what exactly managed IT services is and if your business really needs it.

As this article states, an MSP is essentially your IT department. If something technology-related breaks, they help fix it. If you need an app devised or want to upgrade hardware and software, or take a look into virtualization, they can often help in these complex areas too.

Managed services is the outsourcing of daily IT administrative tasks in order to improve business operations. You can help determine if your business can benefit from managed services by comparing your current IT maintenance costs with an estimate from a reputable managed service provider.

Below are a few signs that may help you decide if managed services is right for your business.

There is No IT Professional On Staff

Many small businesses do not have an IT professional on staff. Often times, IT administrative duties fall into the lap of an employee who is tech-savvy enough to keep things working but not operating smoothly. Business owners then find themselves balancing technology issues while running their business. The employee who is managing IT tasks becomes unproductive in terms of their regular duties and does not have the knowledge or experience to prepare your IT infrastructure for future growth.

Your IT Person is Overwhelmed

Whether you do have an IT professional on staff or you have delegated the work to another employee, this person is probably overwhelmed with work. IT management requires various tasks on a regular basis such as software and security updates, hardware upgrades, and more. Not to mention the everyday management and monitoring tasks that need completion, even the most experienced IT professional can find this type of workload overwhelming. If your IT person is overrun with work, managed services can serve as a great resource for additional support.

You’re Being Reactive Rather Than Proactive

Many small business owners respond to IT issues from a reactive approach rather than a proactive approach. Meaning, when an issue arises, you call an IT company to send someone over to fix the broken issue. The problem with this approach is that these broken issues continually need fixing because they were not detected earlier nor fixed at the root level.

You can avoid these types of hassles by outsourcing your IT management to a managed services provider. They can continuously monitor and detect problems 24 hours a day. When issues occur, IT professionals receive notifications and they are able to troubleshoot and resolve issues before they become major problems.

Do you experience any of the above? If so, managed IT services is an ideal solution for your business. Contact us today to learn more about our pro-active IT support services.

A Brief History of Cloud Computing

benefits of using cloud servers
cloud servers.

When you think of cloud computing, you may think of 21st-century ideas and technology. This recent article answers the question, “What exactly is this nebulous concept?”

The short answer is that it’s somewhere at the other end of your internet connection – a place where you can access apps and services, and where your data can be stored securely.

However, the concept of cloud computing has a long history that began as early as the 1950’s and 1960’s.

Understanding the history of cloud computing helps see how those early concepts made it what it is today.

The 50s

Massive mainframe computers came into being in the 50’s and were used in schools, large corporations, and even government organizations. Due to the size and expense of owning one of these machines, companies needed a solution to allow more than one user access. Creating “dumb terminals” so multiple people could access the giant mainframe computer was the beginning of modern-day virtualization, thus the beginning of cloud computing.

The 70s

As technology improved in the 70’s and mainframes became a thing of the past, people were able to have their own distinct computers, but still be connected via a network. This sharing of some of the resources while still being able to have each machine contain its own memory and processor were introduced by IBM as an operating system called VM. This took the idea of accessing a mainframe to a new level and allowed more than one computing environment to reside in one physical environment.

The 90s

The next big leap in cloud computing came in the 1990’s. With the commercialization of the internet, the average user was able to manage and use services online. As computers became more affordable for the average user, more and more people began having computers in their homes, though it wasn’t until the mid 90’s that technology advanced enough and became affordable enough for the masses. With sufficient bandwidth finally available, companies were finally able to connect their employees.

Y2K

The year 1999 saw many milestones, one of which was the introduction of the concept of enterprise applications via the web. In 2002, Amazon began providing several cloud-based services and by 2006 offered the first widely accessible cloud computing infrastructure. Cloud computing evolved quickly from grid computing to utility computing, to SaaS and finally to cloud computing. By 2009, with the introduction of web 2.0, Google and other companies began to introduce browser-based cloud applications.

Today

Cloud computing as it is today offers environments for companies that allow them to effectively employ their own clouds, either private or hybrid. They no longer rely on public clouds and are able to increase overall performance. IT teams now have increased visibility to the back-end of their system. Cloud computing has seen huge changes throughout history and will continue to evolve.

The Cost Savings Benefits of Using a Managed Service Provider

the cost savings benefits of using a managed service provider

Enlisting the help of a managed service provider lets you outsource IT tasks that would otherwise require you to hire an in-house IT specialist. Outsourcing IT support helps businesses to focus on business rather than technology support.

According to this article, a managed service provider (MSP) is a type of IT service company that provides server, network, and specialized applications to end users and organizations. These applications are hosted and managed by the service provider.

Deciding to use a managed service provider requires you to analyze the benefits and how they may help you reach your business goals. The benefits of managed IT services are many.

The following benefits impact daily operations as well as your bottom line.

Monthly Costs

Managing monthly costs is critical for any business. It is important to know how much you are spending, what you are spending it on, and what you may spend in the future. By outsourcing your IT support, you will pay the same amount no matter how much support you require each month. You will know how much to budget for IT support and you can allocate your remaining budget to other areas of your business.

Small Upfront Costs

When you outsource to a managed service provider, you automatically save on the upfront costs associated with buying necessary hardware and software. You can start with a monthly plan suited to your business needs rather than investing in costly equipment.

Scale Up or Scale Down

Managed IT services allow you to scale up as your business grows. If you need more users, it is simple to add them. If you realize your business does not need certain applications, request your provider remove them. Managed IT service is flexible in terms of adjusting to your business needs at any given time. This can save your business a significant amount of money during periods of growth.

Increased Productivity

A disruption in productivity due to IT issues can cost your business thousands of dollars. Rather than have you and your staff struggle with an IT issue, you can notify your managed IT service provider to fix the issue. They can often resolve your IT problem within minutes, saving you time and money.

Whether your business is small or large, it can benefit greatly from the use of a managed service provider. You will have consistent monthly costs, access to IT experts, and be able to scale up or down as necessary.

We have been providing Broward, Miami-Dade, and Palm Beach counties with word-class managed services for over a decade.

Contact us today for a free consultation.