Why You Should Outsource Your IT Services

Why You Should Outsource Your IT Services

Why Outsource Your IT Services

Having constant access to a reliable and secure network is very important for businesses of all sizes. While many businesses try to employ IT services in-house, it is often far more beneficial to have this function outsourced. There are several reasons why you should consider engaging a professional for IT management services.

Constant Support

One reason why you should consider hiring a professional service provider for information technology management is that you will receive constant support. What you hire a firm to provide you with support, you will receive 24-hour assistance to ensure your network is always up and running. If something is not working properly, you will be able to notify the service provider to have the issue corrected as quickly as possible. This can help to make sure you are always able to operate as efficiently as possible.

Data Security

The risks of data hacks continue to become more and more significant every year. Due to the increased risks, it is very important to have someone working with you that is knowledgeable about all of the current threats that are present in the marketplace. The IT services management company will be able to ensure that your systems are properly protected with the most effective security measures available today.

Affordability

In many situations it is also far more affordable to engage a third-party firm for IT managed services. As opposed to paying salaries, benefits, and overhead for your own employees, you can instead pay a contract rate to cover all of your needs. In many cases, this is far more affordable.

If you are interested in outsourcing your IT management services, contact us to learn more.

Outsourcing IT Support For Businesses: What Decision Is Right For You?

Outsourcing IT Support For Businesses: What Decision Is Right For You?

4cit-outsourcing-1Outsourcing, or hiring an outside business to take care of some functions that are typically performed in-house, is something many companies are definitely familiar with. Some companies choose to outsource their finances and logistics, and that is becoming a common practice because it decreases costs and increases productivity and efficiency. Another popular and increasing trend is the the outsourcing of IT support for businesses.

IT Systems And Electricity

Your business’s IT systems and other equipment is kind of like your electricity. When you walk into your office and flip the switch, you expect it to come on immediately with no problems. You just anticipate that it will work, and you do not even think about it. When your electricity is not working, you immediately notice a difference and your business suffers because everything has gone down.

No IT Support Can Frustrate Customers

When your IT systems are working properly, you do not really pay much attention to it either. However, when it is not working because of a problem, everyone in your business and your customers immediately realize a problem. Like any other department in your business, your information systems are an integral key to your business’s success.

The systems need maintenance and administration in order for it to perform properly every single day. The systems should work in such a way that you are able to provide support for customers when they contact you. Your customers expect to receive a response in a specified time frame when they contact your support team with a problem.

More Tickets Than You Can Handle

When a business finds itself having more tickets coming in than it can handle, this an certainly slow down your entire work process. If your IT support is outsourced, you have the ability to outsource your support to a company that has the ability to handle everything because of their level of scalability. The third-party that you have selected has the ability to bring increase the support team or break down the support team in different areas. You will not have to worry about the stress, extra time, and extra money needed in order to meet the needs of your customers.

In many cases, it seems that outsourcing is certainly a popular and effective choice. However, what works best for one business may not work for the next. Your business should decide on what is best for your business and its customers. If you need assistance in IT support and you want to determine if outsourcing is an option to consider, contact us. We would love to assist you.

Top 10 IT outsourcing stories of 2012

Top 10 IT outsourcing stories of 2012

Research into the UK outsourcing sector in 2010 found that 7.4% of the UK’s total production came from outsourcing, and about a third of that – some £38.7bn – was IT outsourcing. It is a sector that adapts to market conditions, reshaping itself to give customers what they want.

The past year has seen the public sector feature heavily in outsourcing news. The government wants to cut costs, so it has been trying outsourcing models. At the same time, it is putting pressure on its suppliers to do more.

In the light of the economic slowdown, private sector companies have been taking advantage of the economies of scale that outsourcing suppliers offer, as well as the ability to receive services from lower-cost regions. But perhaps the decision by outsourcing pioneer General Motors to abandon outsourcing was more noteworthy. 

The 10 articles below are an indication of the evolving nature of the outsourcing sector.

General Motors insourcing: One off or trend?

One of the big stories recently concerning outsourcing IT is one about doing the opposite. GM is in the process of insourcing its currently heavily outsourced IT. The plot gets even thicker when you look at GM's outsourcing CV. It is the company that basically created EDS. GM originally bought EDS as its internal IT department before spinning it out as a separate company. It continued to buy services from EDS. Then EDS was acquired by HP, and now, a few years down the line, GM is bringing almost everything in-house.

750,000 more jobs will be offshored by 2016

Businesses in Europe and the US will transfer about 750,000 jobs, including IT, to lower-cost locations over the next four years, taking the total number of jobs offshored to 2.3 million by 2016. But offshoring could stop in the next decade when there are no more roles to go, according to research from The Hackett Group, which looked at 4,700 businesses with annual revenue of more than $1bn.

UK IT outsourcing jobs and sales drop, but sector outperforms others

The number of UK workers employed in the IT outsourcing sector has dropped, as has its total contribution to the UK economy, according to research by Oxford Economics. Research into the UK outsourcing sector in 2010 found that total outsourcing was worth just under £199bn in total sales – 7.4% of the UK’s total production. IT and data-related services was the biggest sub-sector of outsourcing, contributing £38.7bn of the total for the outsourcing sector.

 

Fujitsu troubleshooter blasted by Highland Council after project failures

A Fujitsu troubleshooter in Scotland faced a barrage of criticism and questions related to a troubled IT services contract at a meeting of The Highland Council’s resource committee, which has warned Fujitsu to sort out the problems without delay. Brodie Shepherd, Scotland country director at Fujitsu, appeared before the committee to answer questions about delays to parts of the £70m contract, which includes supplying IT services to schools and the council’s corporate operation.

Cabinet Office blacklists Fujitsu from government IT contract tenders

The Cabinet Office has blacklisted Fujitsu and another IT supplier from tendering for government IT contracts because they constitute too high a risk. According to FT.com, Fujitsu will not be considered by the Cabinet Office for new government projects for the time being.

London 2012 Olympic Games IT enters final test

The Atos team in control of the complex IT environment supporting the London 2012 Olympic Games is about to recreate the live environment for a week in the final dress rehearsal before systems go live. This is one of the final hurdles at the end of a journey that began in 2005, when Atos was appointed integrator for the London Olympics 2012. With the start date in the diary, Atos knew delays were not an option. 

Cornwall Council axes leader Alec Robertson in outsourcing controversy

Cornwall Council leader Alec Robertson lost a confidence vote 63 to 49 and stepped down over a controversial proposal to outsource shared council services that split the council. The Conservative party that leads the council is looking for a new leader.

Fujitsu UK CEO positive about the road ahead

Duncan Tait took the helm at Fujitsu at the height of the economic slowdown and all the upheaval it triggered, but revenues and orders are on the rise again. Fujitsu is the world’s third biggest IT service provider, after it overtook CSC in Gartner's rankings following a 10% increase in sales in 2011. Only IBM and HP sell more IT services than Fujitsu globally.

How did EDS lose $8bn in value in four years?

HP has confirmed it is writing off about $8bn after the drop in value of EDS, as the result of internal decisions combined with the global economic climate. Hewlett-Packard (HP) had previously warned that it would write off $8bn after the business it acquired in 2008 for $13.9bn was devalued.

Southwest One losses obscured by 'shambolic' accounting

Regional outsourcing venture Southwest One obscured the true extent of its financial losses with a highly unusual combination of understated costs and post-dated credits in its 2010 accounts, according to an analysis of the firm's accounts by Computer Weekly.